At Neovision, the wellbeing of our customers is our top priority. As part of the national lockdown, all of our branches are closed. As the situation changes, we will provide updates here and on social media.
We see ourselves as part of our communities, and our hearts and minds are with all of those who are affected by the COVID-19 pandemic. We are working on various ways to serve our community in the months to come. There is always light at the end of the tunnel. Let’s continue to look out for each other and #flattenthecurve!
Frequently Asked Questions
Q: Are you closing for the national lockdown?
A: In line with government regulations, all optometrists will be closed for the duration of the national lockdown, effective midnight on 26 March 2020.
Q: What happens to my appointment during the lockdown?
A: Patients who have missed their appointments due to the national lockdown will be contacted by their branch to reschedule.
Q: I’ve already ordered my glasses. When will I receive them?
A: All of our optical laboratories have been temporarily closed in line with government regulations. Manufacturing of our high-quality spectacles will continue when the national lockdown has been lifted.
Q: What do I do if I have an emergency and need to see an optometrist?
A: All optometrists are closed for the duration of the national lockdown. In an emergency, please visit your nearest medical centre for assistance.
Q: How do I renew my contact lens prescription?
A: Contact lens orders can be mailed to [email protected] with your details and the branch you frequent. Your order will be processed for delivery as soon as the national lockdown is lifted.
