In the Know - Neovision FAQ
IN The
know
From eye tests to medical aid queries, our FAQ page covers the things we get asked most often. If you don’t see your question here, our team is always just a call or visit away.
Where is my nearest Neovision store?
We have stores throughout South Africa. You can find your nearest store here.
Do I need to book an appointment?
Yes, appointments are best, but walk-ins are welcome, depending on availability.
Do you repair glasses?
It's as simple as bringing in your glasses so that we can evaluate whether they can be repaired or not.
Do you accept medical aid?
We accept most medical aid plans. Do contact your nearest store directly to confirm whether they accept your plan.
How long does it take for my glasses or contact lenses to arrive?
It takes about 7 – 10 working days after we have determined your prescription and received your 70% deposit.
Can more than one person benefit from a special offer?
Unfortunately not. All our special offers are non-transferable. View our special offers here.
How much does an eye test cost?
All our eye tests are only R190 – for adults, children (over 6 years) and pensioners.
For how long are your special offers valid?
All our special offers are available all year round. View our special offers here.
Can I purchase sunglasses on my medical aid?
Yes. Depending on your plan, we offer prescription sunglasses that can be covered by medical aid.
Can I share an offer?
No, our offers are designed per prescription per person and cannot be shared.
Do you offer laybys?
No, we don't, but we accept PayJustNow, where you can make three interest free payments.